At HomestyleHaven, we are committed to providing high-quality products and ensuring customer satisfaction. However, if for any reason you are not fully satisfied with your purchase, we are here to help with our refund and return policy. Please read through the following terms to understand how we handle refunds and returns.
1. Eligibility for Refunds
Timeframe: To be eligible for a refund, you must initiate your request within 15 days of receiving the product.
Condition of Products: Products must be returned in their original packaging, unused, and in the same condition as when you received them. Any signs of wear, damage, or alteration may result in denial of your refund request.
Non-refundable Items: Certain items such as gift cards, personalized products, or sale items may not be eligible for refunds. Please check the product page or our customer support for confirmation.
2. Refund Process
Return Authorization: Before returning any item, please contact our customer service team at info@homestylehaven.link to obtain a Return Authorization (RA) number. Returns without an RA number will not be accepted.
Shipping Costs: Shipping costs for returning an item are the responsibility of the customer. Shipping costs are non-refundable unless the return is due to a defective or damaged product received.
International Orders: For international returns, you will be responsible for any customs duties, taxes, or additional fees associated with shipping the item back to us.
3. Defective or Damaged Items
If you receive a defective or damaged item, please notify us within 7 days of receiving the product. We will arrange for a replacement or full refund, including shipping costs. You may be asked to provide photographic evidence of the damage to help us process your claim more efficiently.
4. Refund Timeframes
Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund request. If approved, your refund will be processed and credited back to your original payment method within 5-10 business days. Please note that the time it takes for the refund to appear on your statement may vary depending on your bank or payment provider.
5. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, first check with your bank or credit card provider, as processing times may vary. If you still haven’t received your refund, please contact us at info@homestylehaven.link for further assistance.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective product for the same item, please contact us with proof of the defect, and we will guide you through the exchange process.
7. Sale and Clearance Items
Only regular-priced items are eligible for refunds. Unfortunately, items marked as sale, clearance, or final sale cannot be refunded unless the item is defective or damaged upon receipt.
8. Contact Us
For any questions regarding our refund policy or to initiate a refund, please contact us at:
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